Frequently
Asked
Questions.

The Pacuare Lodge is located in the Atlantic region of Costa Rica, within the Pacuare Protected zone, about 20 miles from the town of Siquirres, at an altitude of 770 ft. Locate the Pacuare Lodge with Google Earth. Coordinates: 10° 00' 00''.00 N, 83° 31' 55''.00 W

Pacuare Lodge has scheduled pick up and drop off locations at the Hilton Garden Inn, Park Inn, and Grano de Oro Hotel. Pick up time is at 6 am. Tour returns to San José approximately at 6 pm. on the day you depart from the Lodge.

If you are staying in a different hotel you can get to these locations on your own or let us know and we would be more than glad to assist you coordinating transportation for an additional cost. We can also provide transportation from areas outside of San José.

Due to its remote location, our lodge is not directly accessible by car or public transportation. You can, however drive or take a bus to the town of Siquirres and meet us at our warehouse. From here you will be transferred to the lodge either by raft or ground transportation. Our sales representative will inform you the pick-up time at the meeting point.

Yes. En route to the river we will stop at a rustic, yet scenic mountain view restaurant for a traditional Costa Rican breakfast.

Depending on your hotel, it will take between 2½ and 3 hours.

Yes, we do. In fact, you can choose from a range of options that include entry and departure by land, as well as a combination of land and river transport. Pacuare Lodge has a helipad onsite, arrival by helicopter is also an amazing way to check into the Lodge (additional fee).

On occasion we are forced to cancel the arrival and/or departure by river rafting on our overnight trips to Pacuare Lodge due to unsafe water levels on the river. Under these conditions, clients will access or leave the lodge via ground transportation by 4x4 vehicle (approximately a 45-minute ride ). A 50% refund of the unused portion of the rafting trip will apply under these circumstances.

In case of emergency, our resident manager can be contacted 24 hours a day and our security staff are available 24 hours.

Our tours are designed to be fun and safe for individuals in reasonably good shape and require no special skills or abilities. Many of our guests are first time rafters who have thoroughly enjoyed their experience with us. Safety is our primary concern, and we spare no effort to provide the highest quality, most enjoyable experience possible. A fully stocked first aid kit is available at all times during your trip. Our bilingual guides are some of the best in the field, highly experienced, and certified in first aid, CPR and swiftwater rescue training. Many of our guides have additional certifications such as wilderness first aid and wilderness first responder. We are happy to boast that in almost 22 years of offering river trips we have experienced no serious accidents.

The minimum age is 12 years old and there is no maximum age. However, our guides will make all final decisions regarding whether they feel an individual is capable of participating in our rafting adventure.

Any person who is physically fitted to do soft adventure activities such as whitewater rafting, horseback riding, canopy tours, canyoning, hiking, etc. The minimum age is 12 years old, and we cannot accept people with recent surgeries, pregnant women, or people who are not physically or mentally fitted for this type of activities.

Pacuare Lodge is the perfect destination for a family holiday, with great variety of adventurous and cultural experiences. Given our remote location and nature of our activities we have a minimum age of 7 to stay at the Lodge. The rafting tour requires a minimum age of 12. We do offer ground transportation to and from the lodge for guests that wish to bring children ages 7 to 11.

Costa Rica attracts visitors all year round but the peak season is from December to April (Dry Season) and June through August (which is usually rainy in the afternoons). The river levels are higher during the rainy season (particularly September – November), which makes for a rollicking river ride. You will find more availability at our lodge in late April through early June and September through late November.

The sooner the better! Mid-December through January are particularly busy, so at least a month or two in advance is highly recommended.

In Costa Rica’s tropical rainforest it is best to be prepared for all kinds of weather. In general, expect most mornings to be sunny and clear followed by rain showers in the afternoon. During the day the weather will be hot and humid with temperatures in the mid to upper 80’s (28 – 30 C). Evenings are usually clear and occasionally may even require the use of a light jacket.

We have had guests stay as long as a week. Our Adventure Packages include 8 unique onsite experiences (Canopy Tour, Tropical Canyoning Tour, Bird-Watching, Cabecar Indigenous Hike, Ancient Trail & Hidden Waterfall HikeRural ExperienceThe LoopSustainability Tour) included during your stay. Unique dining experiences and a spa where we harness the rainforest’s natural energy to create a healing environment unlike any other.

 

A minimum of two nights is recommended to truly enjoy the destination.

Every Pacuare Lodge Adventure Includes: Pick-up in San José and transfer to the Pacuare Lodge at scheduled times (choose arrival via exciting white-water rafting trip or 4x4 vehicle), accommodation in one of our fabulous Suites,, 8 experiences included during your stay (Canopy Tour, Tropical Canyoning Tour, Bird-Watching, Cabecar Indigenous Hike, Ancient Trail & Hidden Waterfall HikeRural ExperienceThe LoopSustainability Tour), daily a la carte breakfast, lunch & dinner, afternoon coffee with delicious homemade pastry, rafting out of the lodge (ground transfer also available) and transfer back to San José with guide (scheduled times).

If you have read any of our guest comments, you will have quickly noticed that our meals are very highly regarded. This is not by accident, as we have put much effort and expense into the quality of the food we purchase and the training of our local chefs.

All our meals are served in our main lodge or deck. We produce much of the fruit, vegetables and tubers served at the lodge’s restaurant on our own organic farm, locate in Las Nubes de Tuis. Breakfast includes a healthy assortment of eggs, pancakes, cereal, tropical fruit, yogurt, homemade bread, juice, Turrialba cheese, gallo pinto (a delicious traditional breakfast of rice, bean, and spices), coffee, and tea. Lunch tends to be a pasta-type meal, or you can choose from a variety of salads with ingredients produced in our organic farm. Pastries and coffee are available during the afternoon. Dinner is the main meal at our lodge. Here you will enjoy a candlelit three-course meal that features a soup or salad entry, a choice of prime cuts of beef or chicken/fish with vegetable side dish, and dessert.

With advanced notice we can usually fulfil most special meal requests. So, if you are a vegetarian or require a special meal, please let our sales representative know at the time of your booking.

A superior selection of wines from around the world may be purchased from our wine cellar. Additionally, our upstairs bar includes a nice variety of spirits and liquors that may be purchased separately.

Please go to our recommended packing list for a detailed description of items to bring, as well as what to do with luggage you plan to leave behind.

Although we are located deep in the jungle (too deep for the mosquitoes to even find us!!), we have had very few complaints about bugs from our guests. Our bungalows are well screened, so the important thing is to keep your bungalow door closed at all times. For late afternoon outings, or hikes into the rainforest, we highly recommend a good dousing of insect repellant.

The short answer is no. Although the CDC (Center for Disease Control) does list certain provinces of Costa Rica as posing a possible malaria risk, the truth of the matter is that these are isolated outbreaks occurring in areas far from tourist traffic. We strongly recommend you follow your physician’s advice in this matter – but as far as we know, in recent years no tourist has contracted malaria in Costa Rica.

If you are travelling from outside Costa Rica, please consider that you may require vaccination against some diseases found in other parts of the world. There is no risk of yellow fever in Costa Rica, although Costa Rican government requires proof of yellow fever vaccination only if you are arriving from a country with risk of yellow fever. We recommend you ask your doctor what vaccines and medicines you need based on where you are going, how long you are staying, what you will be doing, and if you are traveling from a country other than the US.

Practically everything you see at the lodge has been transported in by raft. This includes your luggage (in airtight containers), all food supplies, drinks, room supplies, as well as the beds and furniture (everything down to the last toothpick). Additionally, all waste is sorted and then rafted out to be recycled. Much of the lodge’s allure and rustic charm is due to the fact that it is not directly accessible by road.

Pacuare Lodge offers laundry service at an additional charge.

Yes, we have solar-heated water and a gas water-heating system backup in all of our bungalows and suites.

Jaguar Villa: Perched on a bank of the Pacuare River with a privileged view of that pristine waterway and the surrounding tropical foliage, the Jaguar Villa is our most luxurious suite. It was designed to give guests the experience of being in a tropical rain forest without sacrificing comfort. A simple yet elegant ambiance combines tasteful details.

Linda Vista Villas: Perched on a ridge amidst exuberant tropical greenery, the four Linda Vista Villas offer unforgettable views of the Pacuare River and surrounding rain forest. Those bright and spacious (230-square-meter) suites are the Pacuare Lodge’s premier accommodations, with a simple, natural design and exquisite décor that perfectly complement the verdure and profusion of the surrounding jungle. The suites offer a level of luxury that belies their remote location – a king-size bed with Simmons Beautyrest mattress, Egyptian cotton sheets, a spacious bathroom with indoor and outdoor showers and a long deck and a private dipping pool fed by spring water.

Canopy Suite: Our spacious and airy honeymoon suite is perched on a jungle-laden hilltop overlooking the lodge facilities and provides guests with sweeping views of the Pacuare River and surrounding rainforest. A hanging bridge leads from your suite door to your very own private look-out platform, located in a towering tree.

River View Suites: Retreat into tranquil luxury and design. Your spacious River View Suite includes a private terrace that opens on to stunning views of the Pacuare River and the surrounding jungle.

Garden Suites: Our garden suites feature a private terrace, two heated showers (one alfresco!) canopy king size bed or two canopy full size beds and a breathtaking view of the surrounding rainforest.

At Pacuare Lodge we produce our own electricity with solar panels, water turbines and a biodigestor. for this reason, electricity at is limited. It is mainly used for communication, kitchen appliances and lighting. The quiet and candlelit ambience make for a much more enjoyable and romantic experience. We have found this to be one of the most attractive features of the Pacuare Lodge Adventure. You will experience nature’s sounds as never before. That said, we do offer lighting in the suites, hot water, outlet in the suite to charge small devices. Our electricity production cannot sustain devices that require high voltage (hairdryers or hair irons).

You may charge batteries in your room or in our reception area.

The Pacuare Lodge does have an IP telephone system at the reception area that may be used for emergency contact.

Yes, we have free WIFI available at the reception area. However, due to our remoteness the internet connection might go offline suddenly.

All the facilities at Pacuare Lodge including our bungalows, main lodge and  deck  are  non-smoking.

Yes. Our tap water comes from an uncontaminated spring originating in the mountains high above the lodge and is tested periodically to ensure its quality. Refill It, Support the Planet - Pacuare Lodge contribute to reduce the amount of disposable water bottles by using only refillable bottles during our activities. We do not sell or provide plastic bottled water.

Please go to our Terms & Conditions section for detailed information on trip cancellations.

Privacy Policy

Thank you for visiting pacuarelodge.com. Your privacy is very important to us. We want to share with you the policies we have adopted to protect your privacy so that you feel confident about how we handle the personal information you entrust to us online.

When you make travel arrangements with Aventuras Naturales S.A. (our company’s legal name) and you provide information about yourself, we use this information to complete your order, fulfill any customer service requests, and provide relevant information to you via e-mail. That’s it. We will never rent, trade or share your address with anyone for any reason whatsoever. You will never get an unsolicited e-mail from a third party as a result of contracting our services or joining our newsletter.

Aventuras Naturales S.A. uses your credit card or financial information solely for processing purposes and we do not share this information with outside parties except to the extent necessary to complete your order and fulfill your travel arrangements.

Terms and Conditions

Agreement

Enrollment in and payment for a service or a package implies agreement and acceptance of the terms and conditions set forth below. In this agreement, Aventuras Naturales may be referred to as the "Operator," "Aventuras Naturales," or “Sitio Web Info Costa Rica”.

Reservations

All reservations should be made in writing by e-mail reservaciones@pacuarelodge.com. Pacuare Lodge will promptly answer every request within 48 hours of receipt of request.

Payments

Individual bookings 1-3 rooms: A 50% deposit is required at the time of booking to guarantee the services listed in the itinerary. The remaining payment of 50% is due no later than 45 days prior to tour departure for individual reservations. For Christmas season a 50% deposit must be received at time of booking. The pending balance is due 120 days prior to arrival. For New Year’s Eve we provide a special dinner and a per-person fee of $120 must be added.

For group reservations please check with your travel consultant payment and cancelation policies.

Form Payment

All payments must be received in U.S. dollars. Payments may be made in the following manner:
Credit Card Authorization Form (VISA or MasterCard) completed legibly, in full and personally signed by the client. Charges will be made in US dollars.
Personal or agency check (made out in U.S. dollars, drawn on a U.S. bank) may be mailed to our drop-box at the following address:
Aventuras Naturales
SJO 745 P.O. Box 025216
Miami FL 33102-5216
We kindly request that you notify us by email when payment is sent.

Transfer instructions below:

Bank: Banco Nacional de Costa Rica.
Address: San Jose, Costa Rica
Swift Code: BNCRCRSJ
Account in US Dollars: 100-02-0800601729-7
Beneficiary: Sitio Web Info Costa Rica S.A.
We kindly request that you notify us when payment is sent by sending us via email a copy of the wire confirmation receipt. Please include the amount and date of the transfer, as this is the only way we can confirm it. Upon receipt of payment by transfer, we will provide you with a receipt and confirmation of all services listed in the itinerary.

Modification / Cancellation Notice

Cancellations must be received in writing to our email reservaciones@pacuarelodge.com. The following charges will apply when cancellation is made after the booking is confirmed by Aventuras Naturales S.A / Pacuare Lodge. Should you need to modify your hotel pick-up, please call our main phone line 011 (506) 4033-0060 between 6am-6pm Central time Monday to Friday, Saturdays from 7:00am to 3:00pm, and Sundays 7:00am -1:00pm. Otherwise, your absence at the confirmed location will be considered a No-show and will be charged at 100%.

Cancellation Policy

FIT reservations (1 to 3 rooms)
• Cancellations must be received in writing by our email reservaciones@pacuarelodge.com no later than 45 days in advance of your trip. A U.S. $50 handling fee will be applied.
• Cancellations 44 or less days will be fully charged at 100% (the entire package rate). We strongly recommend cancellation insurance.
Note: During Christmas season (December 19 – January 08), FIT cancellations received once booking is confirmed will have a 20% penalty of the total reservation applied. Cancellations made with less than 120 days written notice will be fully charged at 100%. For New Year’s Eve we provide a special dinner with an additional fee (please contact your travel consultant for more information).

Group reservations (4 to 5 rooms)

• Cancellations must be received in writing to our email reservaciones@pacuarelodge.com
• Cancellations made 90 days or less days written notice will be fully charged at 100% (the entire package rate). We strongly recommend cancellation insurance.
Note: During Christmas season (December 19 – January 08) we do not accept group reservations.

Group reservations 6 or more:

• Cancellations made once the reservation is confirmed will have a 20% penalty of the total reservation applied.
• Cancellations made 120 days to 60 days in advance will be charged a 30% penalty of total booking.
• Cancellations 59 or less days will be fully charged.

The same fee applies to partial cancellation of bookings.
The penalty will be applied per person in accordance of the type of package and occupancy booked with Aventuras Naturales / same fee applies to partial cancellation of bookings

What happens if the rafting access in or out to/ from lodge is cancelled? We are occasionally forced to cancel the arrival and/or departure by river rafting on our overnight trips to Pacuare Lodge due to unsafe water levels on the river. In these cases, clients will access or leave the lodge by ground transportation by 4x4 vehicle (approximately a 45-minute ride). A refund of 50% of the unused portion of the rafting trip will be given under these circumstances.

Please note refund will not be provided when guests are not able to participate in one or more activities included in the package due to bad weather conditions. Same applies for guests that choose not to enjoy the optional activities because of personal reasons or physical limitations. Activities should be booked at Pacuare Lodge upon arrival, these are subject to avaialbility. Tours require a minimum of two guests and maximum of eight guests to operate. Please note some of the hikes require good physical condition because of the topography and humidity in the Pacuare Reserve. Naturalist guides will have the final decision on wether guests are able to participate or not.

Refunds: No refund will be given for no-shows of any unused portion of the itinerary, whether voluntary or caused by airline delay or cancellations. * A 4% charge will be taken from the total amount for bank services and will be reflected in your credit card 20 days after request.

Pricing: Our trips include all services as specified in the respective itinerary. The final itinerary and price that is accepted by the client shall be considered binding in its nature (by e-mail) and only those services mentioned will be included.

Domestic flights: Aventuras Naturales acts as an agent for the purchase of domestic airline tickets; the passenger contract in use shall constitute the sole contract between the airline and the passenger. Aventuras Naturales is not responsible for cancellations or delays of domestic flights or for any lost services as a result thereof. Domestic flights are regularly scheduled. In the case of non-operation of a domestic flight for any reason, the client will be responsible for any additional expenses or will pay the difference for a charter plane. Due to the risk of flight delay or cancellation, Aventuras Naturales does not recommend scheduling domestic flights on the same day as international flights; all clients insisting on scheduling domestic and international flights on the same day shall do so at their own risk.

Liability Insurance: Aventuras Naturales is covered with an insurance policy issued by the National Insurance Institute of Costa Rica (Instituto Nacional de Seguros). However, we strongly suggest that your agency, or the clients themselves, arrange for a short-term traveler's insurance covering baggage, accident/life and trip cancellation. Please note that Costa Rica's insurance industry is state-owned, and the insurance that we are permitted to purchase for our trips is limited. If the rare occurrence of an accident should happen, the client will be responsible for paying for medical attention received at the time of service and will need to contact his/her insurance company directly for reimbursement upon return to their home country. Aventuras Naturales is not responsible for covering any medical costs not specified in our insurance policy, including transportation to/from medical services, translation or interpretation services or hospital deposits; nor are we liable for a client's inability to make the required payment.

Safety and Liability: We will spare no effort to provide you with the highest quality, most enjoyable experience possible. Aventuras Naturales' guides are among the best in the business and each is trained in Standard First Aid, CPR, and Swift Water Rescue. They will instruct you on all safety measures before each trip and will advise you as the trip progresses. A fully stocked first-aid kit is standard equipment on every trip. However, outdoor and adventure activities can be physically demanding with inherent elements of danger beyond our control. Aventuras Naturales (its owners, associates, agents and employees) assumes no responsibility for injury, loss, damage to person or property, or for additional expenses due to acts of God (sickness, weather, etc), strike, detention, riot, war, quarantine, thefts, civil disturbances, or government regulations or restrictions. We are not responsible for any accidents, delays, inconveniences, expenses or mishaps of any kind whatsoever resulting entirely, or in part, from the negligence of others or from causes beyond our control. We reserve the right to make reasonable changes and/or substitutions in the itinerary where deemed necessary. For those trips and tours where Aventuras Naturales is not the source or provider, we act solely as agents and as such assume no responsibility should any supplier fail to provide the service contracted. Baggage is the sole responsibility of the owner and will be transported at the owner's risk. We reserve the right to decline to accept, or to retain, any person as a tour member for any reason that affects the operation of the tour, the rights and welfare or enjoyment of the other tour members. A refund of the recoverable land tour services is the limit of Aventuras Naturales liability in this event. We cannot allow persons under the influence of alcohol or drugs on any of our trips. No refunds will be given under such circumstances.

Medical and Health: Persons with known medical conditions, pregnancy, dietary restrictions or problems should make them known to Aventuras Naturales well before arrival. Aventuras Naturales will make every effort to accommodate dietary or other requests, at times with an additional cost to the client. We reserve the right to disqualify anyone at any time during the tour if it is felt that the individual is physically incapable of performing an activity and/or if that individual's continued participation would jeopardize the safety of the group or handicap the normal functioning or scheduling of the tour. Aventuras Naturales assumes no responsibility for special arrangements necessary or problems. Experienced for or by passengers physically unable to participate in the planned activities with no previous notification.

Important Notice for guests stowing luggage at our offices

Aventuras Naturales offers complimentary luggage stowing service at our river take-out warehouse in Siquirres. Up to the present we have never had any problems with theft; however, and from this point on, Aventuras Naturales will not be held responsible for any lost or stolen objects. Therefore we will require guests to securely padlock all luggage left at our facilities. It is also advisable for guests not to leave behind valuables or important documents such as passports and credit cards. The latter should be best taken to the Pacuare Lodge in ziplock plastic bags or similar (we provide safety boxes in our bungalows). Additionally, guests who leave luggage at our facilities will be asked to sign a form consenting to the above conditions.

Pacuare Lodge Reviews and Guest Comments

We know that we have something special at Pacuare Lodge. After all, you don’t become one of National Geographic Society’s Unique Lodges of the World without peerless service in an unparallelled location. But you don’t have to take our word for it.

SUBIR